Terms of Service

TERMS OF SERVICE
Last updated: 8 August 2026

OVERVIEW
This website is operated by Buddies Pet Shop (Buddies Online Pet Shop, ABN 75 025 498 556) ("Buddies Pet Shop", "we", "us" or "our"). By visiting buddiespetshop.com (the "Site") and/or purchasing from us, you agree to be bound by these Terms of Service, including the policies referenced here (such as our Privacy Policy, Shipping Policy and Returns & Refunds Policy). Please read them carefully. If you do not agree, please do not use the Site. Our store is hosted on Shopify Inc., which provides the e-commerce platform that allows us to sell our products to you.

1. ELIGIBILITY
By using the Site, you confirm that you are at least the age of majority in your state or territory, or that you have given us consent for any minor dependents to use the Site. You may not use our products for any unlawful purpose or violate any laws in your jurisdiction.

2. PRODUCTS AND PRICING
We do our best to display our products, colours and descriptions accurately, but we cannot guarantee that your screen displays colours accurately. All product descriptions and prices are subject to change at any time without notice, and we may limit or discontinue any product. Prices are shown in the currency indicated at checkout.

3. ORDERS AND PAYMENT
We reserve the right to refuse or cancel any order, including where we suspect fraud or where product or pricing information was listed in error. You agree to provide current, complete and accurate purchase and account information. Payment is processed securely through our payment providers; by placing an order you authorise us to charge your chosen payment method for the total order amount.

4. SHIPPING, RETURNS AND REFUNDS
Delivery times, processing times and shipping details are set out in our Shipping Policy. Returns and refunds are governed by our Returns & Refunds Policy. Please review both before ordering.

5. ACCURACY OF INFORMATION
We are not responsible if information on the Site is not accurate, complete or current. The material is provided for general information only. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information (including after you have submitted an order) without prior notice.

6. THIRD-PARTY LINKS AND TOOLS
The Site may include links to, or tools from, third parties. We are not responsible for the content, accuracy or practices of third-party sites or services, and your use of them is at your own risk. Please review the third party's terms and policies.

7. PROHIBITED USES
You may not use the Site or its content for any unlawful purpose, to infringe our or others' intellectual property, to harass or harm others, to submit false or misleading information, to transmit viruses or malicious code, to collect others' personal information, or to interfere with or circumvent the security of the Site. We may terminate your access for violating these terms.

8. INTELLECTUAL PROPERTY
All content on the Site — including text, images, logos and designs — is owned by or licensed to Buddies Pet Shop and may not be copied, reproduced or used without our written permission.

9. DISCLAIMER OF WARRANTIES AND CONSUMER RIGHTS
The Site and all products and services are provided "as is" and "as available" without warranties of any kind, except as required by law. Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy you may have under the Australian Consumer Law or any other law that cannot lawfully be excluded.

10. LIMITATION OF LIABILITY
To the extent permitted by law, Buddies Pet Shop and its owners, employees and suppliers will not be liable for any indirect, incidental or consequential loss arising from your use of the Site or our products. Where our liability cannot be excluded but can be limited, our liability is limited to resupplying the goods or paying the cost of resupplying them.

11. INDEMNIFICATION
You agree to indemnify and hold harmless Buddies Pet Shop from any claim or demand arising out of your breach of these Terms of Service, or your violation of any law or the rights of a third party.

12. TERMINATION
These Terms of Service are effective unless and until terminated by either you or us. If you fail to comply with any term, we may terminate your access to the Site at any time.

13. GOVERNING LAW
These Terms of Service are governed by the laws of New South Wales, Australia, and you submit to the non-exclusive jurisdiction of the courts of New South Wales.

14. CHANGES
We may update these Terms of Service at any time by posting the updated version on this page. Your continued use of the Site after changes are posted constitutes acceptance of those changes.

15. CONTACT
Questions about these Terms of Service can be sent to support@buddiespetshop.com or +1 (833) 212-3724.
Buddies Pet Shop — Buddies Online Pet Shop (ABN 75 025 498 556), The Entrance, NSW, Australia.