Privacy Policy
PRIVACY POLICY
Last updated: 8 August 2026
This Privacy Policy describes how Buddies Pet Shop ("Buddies Pet Shop", "we", "us" or "our") collects, uses and discloses your personal information when you visit or make a purchase from buddiespetshop.com (the "Site"). Buddies Pet Shop is operated by Buddies Online Pet Shop (ABN 75 025 498 556), based in The Entrance, NSW, Australia.
CONTACT
If you have questions, want more information about our privacy practices, or would like to make a complaint, contact us at support@buddiespetshop.com or on +1 (833) 212-3724.
WHAT PERSONAL INFORMATION WE COLLECT
- Device and usage information: collected automatically when you visit — your IP address, browser type, time zone, cookie data, the pages and products you view, and how you interact with the Site.
- Order information: when you place an order — your name, billing and shipping address, email address, phone number, and payment information (payments are processed securely by our payment providers; we do not store full card numbers).
- Support information: when you contact us — the details you choose to provide so we can help you.
HOW WE USE YOUR INFORMATION
- To provide our products and services: to process and fulfil your orders, arrange shipping, take payment, and send order confirmations and updates.
- To communicate with you, provide customer support, and — where you have opted in — send you marketing about our products, offers and news.
- To improve and secure our Site, and to screen orders for potential fraud and risk.
HOW WE SHARE YOUR INFORMATION
We share your personal information only with service providers who help us operate our business, and where required by law. These include:
- Shopify, which powers our online store (see Shopify's privacy policy at https://www.shopify.com/legal/privacy);
- payment providers, to process your payment securely;
- shipping and fulfilment partners, to deliver your order;
- email, marketing and analytics providers, to run our communications and understand how the Site is used.
We may also disclose your information to comply with the law, to respond to lawful requests, or to protect our rights. We do not sell your personal information.
COOKIES
We use cookies and similar technologies to make the Site work, remember your preferences, understand how the Site is used, and support our marketing. You can control cookies through your browser settings; blocking some cookies may affect how the Site works. Our checkout and analytics are provided by Shopify — you can read more at https://www.shopify.com/legal/cookies.
MARKETING
If you have subscribed, we may send you emails about products, offers and news. You can unsubscribe at any time using the link in any marketing email, or by contacting us.
INTERNATIONAL CUSTOMERS
We ship internationally. If you order from outside Australia — including the United Kingdom, Europe, the United States and Canada — your information will be transferred to and processed in Australia and by our service providers (such as Shopify) in other countries. If you are located in a region with data-protection laws such as the UK or EU, you have the right to access, correct or request deletion of your personal information; contact us at support@buddiespetshop.com to make a request.
DATA RETENTION
We keep your personal information for as long as needed to provide our services, meet our legal and accounting obligations, and resolve disputes. You can ask us to delete your information at any time, subject to records we are required to keep.
SECURITY
We take reasonable steps to protect your personal information. Payments are processed through secure, encrypted checkout, and we limit access to personal information to those who need it to serve you.
CHILDREN
Our Site is intended for adults. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, contact us and we will delete it.
CHANGES
We may update this Privacy Policy from time to time. The "last updated" date above shows when it was last revised.
CONTACT US
Buddies Pet Shop — Buddies Online Pet Shop (ABN 75 025 498 556)
The Entrance, NSW, Australia
Email: support@buddiespetshop.com
Phone: +1 (833) 212-3724
